Purchasing a new packaging system is a major investment. But for manufacturers, the real value of PDC shrink sleeving machinery is often most evident after the equipment leaves our facility and begins its long service life.
At PDC, installation isn’t the finish line. In fact, we see it as the start of a long-term service relationship: one that helps keep equipment running efficiently long after it ships. From supervised installation to 24/7 technical support to custom-tailored training, to eventual refurbishing, PDC is here to support your team through the long life cycle of your equipment.
A successful equipment rollout sets the tone for long-term performance. That’s why PDC offers installation supervision to ensure systems are set up correctly and aligned with each customer’s production environment from day one.
During installation, PDC’s experienced service professionals work closely with on-site teams to:
This hands-on approach helps shorten the learning curve and builds confidence early, so customers can move into production with fewer surprises.
Production doesn’t stop at 5 p.m., and neither does PDC’s service support!
We offer 24/7 customer support throughout the United States, so customers can reach a knowledgeable technician when issues arise. Whether it’s troubleshooting a mechanical concern or identifying replacement parts, we know fast access to real support helps keep production lines moving.
Around-the-clock availability is especially critical for manufacturers with time-sensitive production schedules, where even short disruptions can have downstream impacts.
Unplanned downtime is costly, but much of it is preventable with the right maintenance strategy.
PDC’s service team offers machine audits and preventative maintenance programs designed to identify wear, alignment issues, or component fatigue before they lead to failure.
Proactive evaluations help customers:
Customers gain a clearer picture of their equipment’s condition, plus a roadmap for keeping it running at peak performance.
No two production environments are exactly alike, and PDC’s training reflects that.
Instead of generic manuals, PDC provides training documentation tailored to each customer’s specific machine configuration. These customized resources help operators understand how their systems work (not just in theory).
Training support may include:
This tailored approach improves adoption, reduces error, and empowers teams to handle day-to-day operations with greater confidence.
Ongoing support includes knowing when equipment can be upgraded or refurbished, rather than replaced. PDC machinery is robust, lasting decades, and many customers refurbish, rather than need to replace.
PDC’s refurbishing services are a natural extension of our long-term partnership approach. Our team evaluates systems holistically, restoring and replacing critical components while preserving the original rugged equipment.
Through professional refurbishment, customers can:
PDC’s service professionals understand the systems we support because we work with them every day. That level of engagement allows us to provide informed recommendations based on real-world performance.
A Long-Term Partnership, Not a One-Time Transaction
For PDC, customer support is never an afterthought or an add-on. It’s a core part of the value we deliver with every system.
From installation supervision and 24/7 technical support to preventative maintenance, customized training, refurbishing and parts planning, we stay involved long after equipment is delivered. The result is a service model built around long-term success, so customers can focus on production, not problems.
© PDC International Corp. 2025
PDC shrink sleeve machinery and other systems are shipped
